WesternOutlets.com strives to provide quality products at a great value via our Amazon.com Webstore. At WesternOutlets.com, you get the benefit of our western industry knowledge and expertise while being able to shop with the convenience and security of shopping on Amazon.com
Frequently Asked Questions
Q: What is your return policy?
A: Items must be returned within 30 days from the order date for a full refund. Items returned between 31 and 60 days from the order date will be assessed a 20% Restocking Fee. After 60 days, no refunds will be issued. Shipping fees are not refundable. Item(s) must be in the same condition as shipped with original merchandise tags still attached. Seller recommends Buyer purchase insurance when returning item as Buyer is responsible for item until item is received by Seller. Buyer responsible for all return shipping fees.
Q: Do you ship to Canada?
A: Not at this time.
Q: Where do I send my non-Amazon purchased return?
A: Ship Non-Amazon purchased returns to:
c/o Western Outlets
7683 SE 27th Street, Suite #252
Mercer Island, WA 98040
We recommend the Buyer purchase insurance when returning item as Buyer is responsible for item until item is received by Seller. Buyer responsible for all return shipping fees.
What Personal Information About Customers Do We Gather?
Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our Web site.
What About Cookies? Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser, to provide certain features, and to allow storage of items in your shopping cart between visits. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
How Secure Is Information About Me? You are shoppping on the Amazon.com website and your information is protected during transmission by Amazon.com Secure Sockets Layer (SSL) software, which encrypts information you input. Only the last four digits of your credit card numbers are revealed when confirming an order. Of course, the entire credit card number is transmitted to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
- Customer Service Email: CustomerService@WesternOutlets.com
- Customer Service Hours: Monday through Friday, 10am to 4pm Pacific Time (Please allow up to one business day for response)
- Mailing Address:
7683 SE 27th Street, Suite #252 Mercer Island, WA 98040
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